Dedicated, highly skilled, and results-driven Systems Engineer with over 11 years of extensive experience in technical support, enterprise systems administration, and network management. Proven track record as a first responder for enterprise-level client support, combining remote infrastructure diagnostics with proactive environment monitoring to resolve high-tier incidents. Expert in managing ticketing lifecycles across modern ITSM tools while cleanly provisioning and optimizing Microsoft 365, Hyper-V, and secure server environments to maximize corporate operational efficiency.
