IT professional with nearly 10 years of experience supporting enterprise environments, administering Microsoft 365, and delivering reliable IT operations for global organizations. Experienced in administering Microsoft 365 Administration, Microsoft Entra ID, Exchange Online, Active Directory, endpoint management, identity and access management, and user lifecycle administration, with a strong focus on security, operational efficiency, and exceptional end-user support.
Skilled in managing user onboarding and offboarding, account provisioning, license administration, mailbox management, access control, endpoint support, and technical troubleshooting across enterprise environments. Experienced in maintaining secure IT operations while ensuring users have the appropriate tools, access, and technical support to perform their work effectively.
Recognized for building strong partnerships with Infrastructure, Engineering, Security, HR, vendors, and business stakeholders to resolve technical issues, improve support processes, and maintain accurate internal documentation. Experienced working with global teams in remote environments while providing reliable technical support, maintaining clear communication, and ensuring day-to-day IT operations run smoothly.
TECH PROFICIENCY
Microsoft 365 & Identity
- Microsoft 365 | Microsoft Entra ID | Exchange Online | Active Directory | Microsoft Teams | OneDrive | Microsoft Outlook
Endpoint & Device Management
- ManageEngine Endpoint Central | Jamf Pro | Mobile Device Management (MDM) | Remote Desktop
IT Service Management
- ServiceDesk Plus | ServiceNow | Zendesk | BeyondTrust (Bomgar)
IT Operations
- User Provisioning | User Onboarding & Offboarding | Incident Management | Technical Documentation | Standard Operating Procedures (SOPs)
Virtualization
- VMware Cloud & Collaboration - Google Workspace | Microsoft Office | Slack | Zoom
Networking & Infrastructure
- TCP/IP | DNS | VPN | Windows Server | Wi-Fi Troubleshooting Analytics & Reporting - FullStory | Looker
AI & Productivity
- ChatGPT | Grammarly
Development
- Git | GitHub | GitLab | HTML | CSS | JavaScript | React | Bootstrap
If you're looking for a dependable Technical Virtual Assistant who can confidently manage Microsoft 365 administration, streamline user lifecycle processes, support your remote workforce, and keep your IT operations running efficiently, I'd be happy to help.
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