With nearly 16 years of dedicated experience in BPO customer service and administrative support, I bring a deeply rooted expertise in managing high-level client relations, professional correspondence, and administrative operations. I have seamlessly integrated this extensive customer-first foundation with specialized sales development. Over the past nine months as a business development representative for a U.S.-based firm, I have owned the entire lead generation pipeline—utilizing proactive cold calling, tailored email campaigns, and independent lead sourcing to consistently drive qualified appointments and product demos. I am eager to leverage my strong customer service background and sharp business development skills to deliver outstanding value and support to your organization. For the past two years, I have personally managed our own two Airbnb rental properties, consistently maintaining Superhost status through exceptional guest care and seamless operations. In addition, I assist in co-managing our family's real estate business, overseeing a total of 11 apartment units. I also spent 8 years as a successful entrepreneur running an air conditioning cleaning and installation business prior to the pandemic.
Work experience:
-Airbnb Host/owner-property manager (2 units) - 2024-present
Business Development Representative - PCN Strategies U.S Based Client (September 2025 - Present)
- Sutherland Global Services Philippines Inc.
Customer Service Representative June 2020 - August 01, 2025 (5 years)
- HCL Technologies Philippines Inc.
Sr. Customer Service Representative-----------(2 years )
-TaskUs Inc.<8efe80624d780eba0c6493ec45140364>;Email Support-----------(5 years )
-KGB Philippines Inc.
Customer Service Representative-----------(1 year)
Dell International Services Philippines Inc.
Sr. Customer Care Specialist-----------(1 year)
-IBM Daksh Business Process Services Inc.
Customer Care Specialist-----------(2 years)
-Integrated Sales Innovator Philippines
Medical Representative-----------(1 year)
College:
Bachelor of Science in Accountancy
Lyceum-Northwestern University
District, Dagupan City
March 2003
Recent Training:
Hola Amigos - Curso en Español
Spanish Bilingual Education
513 Philippine Stock Exchange, Tektite Tower, Ortigas, Pasig City. March 2021
Expertise:
-Managed incoming/outbound customer calls, ensuring clear and professional communication.
-Provided comprehensive customer support via email, efficiently resolving inquiries.
-Took ownership of customer issues, driving them to effective resolution.
-Collected and analyzed customer feedback to identify areas for improvement.
-Handled diverse customer inquiries, providing detailed product and service information.
-Resolved customer concerns effectively, ensuring positive outcomes.
-Secured customer satisfaction and loyalty through dedicated support.
Verified
