Customer Service and Logistics Professional with experience in customer service, retention, track and trace operations, and virtual assistance. Skilled in managing customer concerns, resolving technical and accountrelated issues, monitoring shipments through TMS platforms, coordinating with carriers and drivers, and maintaining accurate records. Demonstrates strong communication, problem-solving, de-escalation, multitasking, data management, and time management skills while delivering timely solutions, supporting customer retention, and ensuring smooth transportation and administrative operations.
Verified
