Highly analytical professional with over 12 years of experience in high-stakes customer
relations, technical support, and executive-level dispute management. Proven expertise
in navigating complex federal regulations (e.g., Regulation Z, FCRA, UDAAP) and
managing sensitive fraud investigations for major global financial institutions. A results-
oriented leader with a strong background in Subject Matter Expertise (SME), classroom
facilitation, and performance coaching, dedicated to mitigating operational risk while
rebuilding customer trust in fast-paced corporate environments.
