Customer Service Professional with 4+ years of experience supporting U.S.-based retail customers through email, chat, and phone. Experienced in order processing, order tracking, returns, refunds, CRM management, and administrative support using Salesforce, Zoho, Outlook, Oracle, Microsoft Office, Google Workspace, Canva, and Zoom. Detail-oriented, organized, and a fast learner with strong communication and problem-solving skills. I am transitioning into an E-commerce Virtual Assistant role and I am committed to helping online businesses deliver excellent customer experiences while ensuring smooth daily operations.
