Operations & Automation Specialist with 5+ years of experience supporting business
operations, client management, sales processes, and administrative workflows, backed
by 3 years of customer service and sales experience. Skilled in GoHighLevel, CRM
management, lead generation, workflow automation, integrations, and process
optimization, with hands-on experience using tools such as Zapier, GHL, Airtable,
ManyChat, ClickUp & etc.
Experienced in managing lead follow-ups, customer communication, sales support,
SOPs, and operational workflows while identifying opportunities to reduce manual
work through automation. Focused on building reliable systems that improve
efficiency, lead response, customer experience, and team productivity.
