Results-driven IT Services Engineer with 3+ years of progressive experience in IT infrastructure support, helpdesk operations, and systems administration within top-tier technology and e-commerce organizations, including Amazon and Shopee. Proven track record of resolving 400+ tickets monthly, developing a regional award-winning automation solution adopted company-
wide, and earning recognition for exceptional performance from Day 1. Expertise spans Active Directory, Windows PowerShell scripting, endpoint management (MDT, Workspace One/MDM), Microsoft Entra ID, Zscaler security, and IT asset lifecycle management. Cum Laude graduate with certifications in Cybersecurity and IT Hardware. Adept at mentoring teams, maintaining knowledge base documentation, and serving as escalation point of contact for high-severity incidents.
