At 24, I have the privilege of serving as the youngest Supervisor within the Shared Services Department at SM Retail, Inc. My journey from an undergraduate Accounting Assistant to a leadership role in just two years is a testament to my dedication to financial accuracy and operational excellence.
Currently, I oversee the critical refund and dispute operations for all SM Department Stores nationwide. Managing high-volume "Card Problem Reports" and bank-level chargebacks requires more than just technical skill—it requires the ability to lead across generations, coordinate with diverse branch teams, and maintain a 100% commitment to SLAs. I believe that leadership is defined by impact, not age.
