Experienced IT Professional | Remote IT Support & Systems Administration
I help businesses run smoothly by managing their IT operations remotely —
from technical support and troubleshooting to system administration, tool
management, and process improvement. With 8 years of IT experience,
including leading IT departments and managing teams of up to 20+ staff, I
bring both hands-on technical skills and the process discipline of someone
who has built IT systems from the ground up.
What I can help with:
- Remote technical support & troubleshooting (desktop, network, email,
Active Directory, Windows Server)
- IT systems administration: Microsoft 365 (licensing & user management),
Slack (workspace admin), JIRA & Confluence (setup & administration),
Cloudflare, Kayako (ticketing)
- Process documentation, SOPs, and knowledgebase creation
- Vendor coordination, software license management, and IT asset tracking
- Data accuracy, reconciliation, and reporting support
Proven track record:
- Reduced recurring support tickets by 50% through root-cause improvements
- Maintained 99% uptime for employee-facing systems
- Built and scaled an IT department from 2 to 20+ staff
I also bring strong customer service and communication skills from my time
as an Assistant Manager at Starbucks Canada, where I maintained a 100%
Customer Experience score every month.
I'm detail-oriented, reliable, and comfortable working independently or as
part of a remote team. My schedule is flexible, and I'm open to working
across any timezone to align with your business needs. Let's talk about
how I can support your IT operations.
