Hi! I'm Cy, an experienced eCommerce Customer Support Specialist with over 8 years of helping international brands deliver outstanding customer experiences. I've worked with companies such as SNOW Oral Care, Evercleaner, Urban Carry Holsters, Carousell, and Indiegogo, supporting customers through email, live chat, and social media. My expertise includes Shopify order management, Gorgias, Zendesk, Richpanel, ShipBob, ShipStation, subscription management, refunds, returns, chargebacks, Trustpilot reviews, and social media moderation.
I enjoy turning challenging customer situations into positive experiences while protecting the brand and building long-term customer loyalty. I'm proactive, detail-oriented, quick to learn new systems, and comfortable working independently in fast-paced remote environments.
If you're looking for someone who takes ownership, communicates with empathy, and genuinely cares about your customers and your business, I'd love the opportunity to be part of your team.
Verified
