Results-driven Operations Management professional with experience in insurance operations, policy administration, and client support. Skilled in processing insurance policies, conducting data validation and eligibility verification, and ensuring compliance with established procedures. Experienced in leading and managing end-to-end open enrollment processes, including system testing and quality assurance. Strong background in collaborating with clients and cross-functional teams to resolve issues, improve workflows, and maintain operational efficiency. Previously worked as a Virtual Assistant, developing expertise in administrative support, calendar management, customer communication, and multitasking in fast-paced environments. Recognized for attention to detail, problem-solving abilities, and a commitment to delivering accurate, high-quality results.
