I spent the last 2 years as a Provider Service Advocate for UnitedHealthcare (Optum), handling insurance verification, benefits and eligibility checks, prior authorization, and claims support for U.S. healthcare providers.
Day to day, I verify coverage, review benefits, create and monitor authorizations, explain denial reasons, resolve claim status issues, and guide reprocessing, all while staying fully HIPAA compliant.
What this means for you: fewer denied claims sitting in limbo, faster authorization turnaround, and a point of contact who can talk directly to insurance reps and providers without hand-holding. I've spent two years on the phone with U.S. insurance companies, so I already know the terminology, the systems, and the escalation paths most new VAs are still learning.
I'm now moving that experience into virtual assistant support for healthcare providers, medical billing companies, and RCM teams who need someone who can own insurance verification, eligibility, prior auth, and claims support without constant oversight. Available full-time at PHP 500/hr, with flexible U.S. time zone coverage.
If you're hiring a Medical VA who can hit the ground running, not one who needs a crash course in what a prior authorization is, message me with your practice type and current workflow. I'll tell you exactly how I'd fit in.
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