I am a highly experienced and versatile remote professional with over a decade of combined experience in IT Technical Support (5+ years), Customer Service (5+ years), and Account Management (1 year). Having worked with major international BPOs and multinational clients (including the hospitality sector in Hong Kong), I excel at bridging the gap between technical troubleshooting and high-level client relations. Whether you need someone to manage your IT service desk, handle complex customer inquiries via phone/chat/email, or manage client accounts and contract negotiations, I have the skills and adaptability to deliver excellent results. I am fully equipped to work independently, manage my time efficiently in fast-paced environments, and adapt to graveyard or rotating shifts to support US, European, or Asian time zones.
