Detail-focused and reliable Healthcare & Insurance Operations Professional with over 6 years of experience in policy administration, benefits
verification, claims support, client services, and team training. Customer Service Professional II / Flex Trainer at Manulife, with prior experience
supporting Blue Shield of California. Expert in interpreting complex coverage rules, verifying eligibility, managing the full policy lifecycle, and
ensuring strict compliance with HIPAA and US healthcare regulations. Highly accurate in documentation, skilled in using industry systems, and
fluent in English. Disciplined, adaptable, and committed to delivering excellent service ready to bring strong organizational and communication skills
to support patient care and administrative workflows.
