Quality Assurance and Customer Experience professional with 9+ years of experience evaluating customer service interactions, ensuring policy and SOP compliance, analyzing performance metrics, and coaching agents to improve quality and customer satisfaction. Proven experience supporting ecommerce account operations through quality audits, performance feedback, root cause analysis, reporting, process documentation, and continuous improvement initiatives. Recognized for high quality performance and outstanding attendance, with additional expertise in customer service, operational support, recruitment, and market research. Skilled in Quality Assurance, Performance Coaching, Customer Experience (CX), CSAT, Compliance, Root Cause Analysis, Process Improvement, and Performance Management.
I am a fast learner, proactive, and willing to take on new challenges. I value professionalism, clear communication, and building long-term working relationships with clients. My goal is to provide dependable support that helps businesses grow while allowing owners to focus on higher-priority tasks.
I would love the opportunity to contribute my skills and become a trusted partner in your business success.
