I help businesses stay organized, keep customers satisfied, and manage the day-to-day tasks that keep their operations running smoothly.
I provide E-commerce, Customer Support, Back-Office, and Administrative support, with hands-on experience managing customer concerns, orders, accounts, payments, disputes, documentation, and operational cases. I can take ownership of routine and detail-sensitive tasks, follow up on pending issues, keep records accurate, and make sure customers receive timely and professional support.
How I Can Help Your Business:
E-commerce & Customer Support
* E-commerce account and order management
* Customer emails and customer service
* Order, shipping, and delivery support
* Seller account support and account health
* Marketplace policy and listing compliance
Payments, Returns & Disputes
* Chargebacks, PayPal, and payment disputes
* Dispute and case management
* Refunds, cancellations, credits, and payment-related concerns
* Researching issues, gathering information, and coordinating resolutions
Administrative & Back-Office Support
* Administrative and back-office tasks
* Research, documentation, and data entry
* Record keeping and information management
* Case tracking, follow-ups, and escalation
* CRM and ticket management
AML, KYC & Compliance Support
* AML and KYC support
* CDD and EDD reviews
* Sanctions and PEP screening
* Fraud risk and compliance support
* Customer/account verification and documentation
* Reviewing information, identifying discrepancies, documenting findings, and escalating cases when needed.
I’m comfortable working with Salesforce, Jira, Freshdesk, Google Workspace, Slack, CRM/ticketing systems, and AI tools such as ChatGPT. I learn new platforms and processes quickly and can work independently with minimal supervision.
My goal is simple: to give you reliable support, keep your operations organized, resolve customer and account issues efficiently, and take repetitive or time-consuming tasks off your plate so you can focus on growing your business.
