Currently, I am working as a Commissions Officer at Loanmarket Group, where I review loan documentation and lender statements to ensure accurate upfront and trail commission payments. I liaise closely with lenders, aggregators, and brokers to resolve discrepancies, manage clawbacks, and interpret commission policies. I also conduct audits and reconciliations, maintain precise loan and commission records, and generate reports to support brokers and management. My role requires strict compliance with lender, aggregator, and regulatory requirements while handling sensitive financial and client information.
Previously, I spent several years at Loanworks Technologies as a Level 3 Customer Service Professional, supporting lender clients and internal stakeholders on the Loanworks platform. In this role, I managed high-volume commission processing, investigated commission calculation issues, validated system-generated outputs, and worked closely with back-end support, developers, and QA teams to resolve system and data-related issues. I also trained new clients and internal hires on end-to-end system usage, ensuring they fully understood loan workflows, commission logic, and platform functionality.
Earlier in my career, I held administrative and customer service leadership roles, including Admin Executive and Customer Service Lead, where I managed reporting, documentation, scheduling, stakeholder communication, and process implementation. These roles strengthened my organizational skills, professionalism, and ability to act as a reliable point of contact between executives, clients, and operational teams.
