Results-driven Customer Service Team Leader for more than 3 years with strong experience in leading high-performing teams in fast-paced support environments. I am passionate about developing people, improving customer experiences, and driving consistent performance through coaching and data-driven strategies.
I have been in a BPO industry for more than 13 years, and have a solid background in handling escalations, monitoring KPIs, and guiding agents to achieve quality, productivity, and customer satisfaction goals. I believe that great leadership starts with active listening, clear communication, and continuous coaching.
I thrive in dynamic environments where teamwork, accountability, and customer focus are valued. My goal is to create a positive culture where tea-----------mbers feel supported, motivated, and empowered to deliver their best.
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