Operations Manager | Healthcare & Sales Ops Specialist - Results-driven Operations Manager with nearly 13 years of continuous growth within a single organization. I built my career from the ground up, starting as a Subject Matter Expert, moving up to Team Manager, and now leading as an Operations Manager. This foundation means I do not just manage metrics—I understand exactly how to coach supervisors, resolve operational roadblocks, and keep frontliners motivated.
My primary expertise lies in building, scaling, and managing high-performing Customer Service and Sales operations. Recently, I have specialized in the highly regulated healthcare sector, successfully managing complex healthcare accounts while consistently hitting strict client KPIs. I pride myself on balancing client satisfaction with team engagement. This balanced approach earned me the Top Operations Manager award in both 2023 and 2024, as well as the prestigious UnitedHealthcare UMatter Award in June 2026
