Operations Director with Client Success, Account Management & CRM Expertise

I'm a client success and account management professional with 20+ years of experience making sure complex service relationships run smoothly. I've led operations at scale — coordinating delivery teams, managing client health, resolving escalations, and keeping retention strong across large portfolios. I build systems that prevent problems before clients feel them, and I step in directly when things need to be fixed. HubSpot, reporting dashboards, SLA management, and cross-functional coordination are all in my day-to-day. Based in Cebu City, Philippines, available full-time.