Senior Operations and CX leader with 20+ years leading teams and driving performance across global tech, BPO, and contact center environments — including Uber's Manila Center of Excellence and large-scale telecom programs scaling up to 600+ agents. I now offer that experience as a fractional resource for founders and growing teams who need senior-level execution without a full-time hire.
I help with: KPI dashboards and performance reporting, process documentation and SOPs, Agile/Scrum project coordination, CX operations strategy, and stakeholder communication. Recent work includes leading Agile delivery for a distributed engineering team and coordinating a 5-account platform migration with zero service disruption.
I work with a small number of clients at a time so you get senior attention, not a junior VA stretched thin. Available part----------- or retainer, fully remote.
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