Hi! I’m a seasoned BPO Operations Professional with over 10 years of total experience in customer service, technical support, and team supervision. I specialize in bridging high-level operations management with day-to-day virtual assistance to help business owners streamline their processes and scale efficiently.
How I Can Help Your Business:
- Executive & General VA Support: Email & calendar management, customer support (chat, email, phone), data entry, and task delegation.
- Operations & Team Leadership: Supervising remote teams, monitoring KPIs, setting up performance tracking, and creating Standard Operating Procedures (SOPs).
- Performance & Quality Management: Conducting 1-on-1 coaching, quality assurance, root cause analysis, and implementing process improvements.
- Technical & Administrative Proficiency: Proficient in MS Office (Excel, Word, PowerPoint), Google Workspace, and quick to adapt to CRM & project management tools.
Work History Highlights:
- Served as Operations Team Leader and Operations Manager, successfully driving team performance, CSAT, SLA compliance, and employee retention in fast-paced environments.
- 10+ years of frontline to supervisory experience across global campaigns (US and NZ accounts).
I am highly reliable, self-motivated, and used to working with minimal supervision. Whether you need a dedicated Virtual Assistant to take administrative tasks off your plate or an Operations Lead to manage your team, I am ready to jump in and deliver results.
Let’s connect and discuss how I can add value to your business!
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