I am a Strategic L&D Leader and Functional Operations Lead with 16 years of experience in the BPO industry. I specialize in scaling global learning operations, designing high-impact instructional curricula, and leveraging digital tools (MS PowerApps, PowerBI) to automate workflows and elevate performance metrics.
Throughout my career, I have successfully:
Automated 70% of manual training reporting workflows using low-code MS Power Platform tools (PowerApps & PowerBI).
Managed end-to-end L&D projects across 7 simultaneous accounts, maintaining 100% on-time delivery and driving high-performance coaching.
Designed custom multimedia learning content, including animated microlearning series (PowToon) and structured onboarding frameworks that reduced training gaps and boosted engagement.
Built complex BPO training curricula from the ground up, achieving consistently high Net Throughput (NTP) and Quality Assurance (QA) standards.
Whether you need a dedicated Instructional Designer, a Corporate Trainer, an L&D Consultant, or a Workflow Automation Specialist to streamline your team's operations, I bring a structured, data-led approach to help your organization scale.
