E-Commerce Virtual Assistant — Operations & Customer Support | Order Management

I help e-commerce and service-based businesses stay organized and responsive by managing day-to-day operations and customer support.

I can help you with:

Managing order workflows — generating and tracking orders, verifying payments, processing manual corrections
Shipping logistics — creating labels (ShipStation) and tracking shipments (-----------)
Customer support — handling emails on payments, shipping, pickup, and order issues, including sensitive cases like shipping delays
Inventory/order reconciliation — spotting over/undersold stock to guide promotions or restocking decisions
Keeping operations organized using Google Sheets and clear documentation

I currently do this for a US-based livestock/agriculture e-commerce client, handling 50-100 orders and 100+ customer emails weekly. I'm detail-oriented, responsive, eager to learn, and adaptable to however your workflow runs — I'd rather fit into your process than force you to fit into mine.

If you need someone who can run your operations end-to-end and only pull you in when it counts — I'm that person.