I have several years of experience in customer service, particularly in the travel and telecommunications industries. In my travel account, I handled hotel, car, flight, and cruise reservations and assisted customers with urgent concerns like cancellations and denied check-ins. I also worked as a Customer Retention Specialist, where I focused on understanding customers’ concerns, providing solutions, and maintaining strong relationships. Through these experiences, I developed strong communication, problem-solving, and multitasking skills. I’m also comfortable working under pressure, and I always make sure to provide a positive customer experience.
