Detail-oriented Customer Support and Payments Operations Specialist with over a
year of experience providing live-chat and email support for an international travel
financing platform. I help customers navigate payment plans, resolve payment issues, and process Promise-to-Pay (PTP) extension
requests — all while meeting strict quality-assurance and compliance standards.
Prior to that, I worked as an Imminent Departure Officer, verifying bookings,
confirming ticket issuance, and coordinating with Ticketing, Finance, and
Operations teams to prevent travel disruptions before departure deadlines.
What I bring to the table:
- Live-chat and email customer support with a calm, professional tone under
pressure
- Payment processing, booking verification, and ticketing/SLA compliance
- Comfortable handling multiple customer conversations at once without
sacrificing accuracy
- Strong attention to detail and record-keeping
- Proficient with Microsoft Office and quick to learn new tools, CRMs, and
internal systems
- BS in Computer Engineering, with solid computer literacy
I'm reliable, coachable, and used to working within policies, SLAs, and
compliance frameworks — not just answering tickets, but genuinely resolving
customer problems. I'm looking for a long-term remote role in customer support,
payments/billing support, or back-office operations where I can bring this
same level of consistency and care.
Available full-time and open to long-term commitments. Let's talk about how I
can support your team.
