Hello! I'm a dedicated and detail-oriented professional with nearly 2 years of administrative assistant experience and 9 months of customer support experience in the U.S. mortgage industry, for Shellpoint and Newrez.
In my previous roles, I assisted customers by answering inquiries, processing payments, resolving concerns, providing account information, and delivering professional service over the phone. I also handled administrative tasks such as data entry, document management, record keeping, and maintaining accurate information.
My skills include:
- Customer Support
- Administrative Assistance
- Data Entry
- Microsoft Office (Word, Excel, PowerPoint)
- Google Workspace
- Email Communication
- Document Management
- Canva (Basic)
- Basic Video Editing
- Strong English Communication
Although I don't have direct Virtual Assistant experience yet, my background in customer support and administrative work has given me the skills needed to adapt quickly to remote work. I'm a fast learner, dependable, organized, and committed to providing excellent service and high-quality results.
I'm excited to work with clients who are looking for someone reliable, professional, and eager to learn. I look forward to helping your business grow while continuing to develop my skills.
