Hi! I'm Nicola, a reliable and detail-oriented Virtual Assistant with nearly 7 years of combined experience in customer service, sales, appointment setting, eCommerce support, and social media management.
Throughout my career, I've worked with both BPO companies and remote teams, helping businesses provide excellent customer service, manage appointments, support daily operations, and build strong relationships with clients. I have experience handling inbound and outbound calls, email and chat support, lead follow-ups, calendar management, CRM updates, and administrative tasks.
I'm also experienced in eCommerce support, including tracking and managing Amazon, eBay, and Walmart shipments through ShipStation, assisting customers with order inquiries, and ensuring timely updates throughout the shipping process.
On the marketing side, I create and schedule social media content, manage business pages, and use Canva to design engaging posts that help improve online presence and audience engagement.
I'm proficient with tools such as GoHighLevel, ShipStation, Zapier, Asana, Trello, Canva, LiveAgent, Google Workspace, Microsoft Office, and various CRM platforms. I'm a fast learner who adapts quickly to new systems and enjoys finding ways to make workflows more efficient.
What you can expect fro----------- is someone who communicates well, takes initiative, meets deadlines, and genuinely cares about delivering quality work. I work independently with minimal supervision, stay organized under pressure, and always strive to make a positive impact on the businesses I support.
If you're looking for a dependable Virtual Assistant who is committed to helping your business grow, I'd love the opportunity to work with you.
