I am a BSTM Graduate and Customer Support with 2+ years of experience handling B2B US, Australia, and Canada Telco accounts in BPO.
I specialize in Customer Service, Problem Solving, De-escalation, and Upselling. I also have hands-on experience in Travel & Tourism from my internship at Abraham Tours Manila as a Tour Operator, where I handled itineraries and guest relations.
Skills: CRM, GDS & Reservation Systems, Multi-channel Support, Travel Itinerary Planning, Google Workspace, Active Listening.
I’m reliable, fast learner, and committed to delivering exceptional guest experiences. I’m looking for a long-term VA role where I can use both my customer service and tourism background.
