Customer Support Specialist with 14+ years of BPO and customer-facing experience across customer service, financial services, travel, and technical support.
I have handled approximately 100 customer interactions per day and managed up to 60 cases simultaneously in high-volume, fast-paced environments. I consistently maintained a 100% QA score and 100% SLA compliance while achieving a 96% customer satisfaction rating.
My experience includes phone, email, and chat support; Salesforce CRM and case management; billing and account support; order processing; technical troubleshooting; data entry; escalations; and issue resolution.
I am highly organized, customer-focused, and comfortable working with CRM systems, multiple tasks, and performance-driven workflows. I can work independently in a remote environment while maintaining accuracy, professionalism, and excellent customer service.
