I'm a results-driven Operations and Customer Support professional with over two years of remote experience working for an Australian company. I began my career as a Customer Service Representative before being promoted to Chargeback Analyst, where I investigated payment disputes, reviewed transactions, maintained accurate documentation, and collaborated with cross-functional teams to resolve complex cases efficiently.
Throughout my career, I've consistently delivered high-quality work while meeting strict KPIs, earning Top Agent and Ace Agent awards for performance, productivity, and service quality.
In addition to operations, I have experience in digital marketing, including managing social media accounts, creating content, hosting Shopee and TikTok live selling sessions, and supporting Shopify SEO. This combination of analytical and creative experience allows me to adapt quickly to different business needs.
I am highly organized, detail-oriented, and a fast learner who enjoys improving processes, supporting teams, and providing exceptional customer experiences. I'm seeking both full-time and part-time opportunities, depending on the role and business needs, where I can contribute, grow professionally, and become a valuable member of the team.
Verified
