E-Commerce / Social Media Specialist / Customer Support Virtual Assistant
I have over 10 years of hands-on experience managing retail, food service, and e-commerce businesses from end to end — customer support, online store management, product listing, order fulfillment, shipping coordination, inventory control, and social media marketing.
As Owner/Operator of Kikay Belle Closet, my own online clothing store, I manage everything from Shopee, Facebook, Instagram, and TikTok — running Facebook Ads that grew our page from 0 to over 3,000 followers, coordinating shipping with local couriers (Lalamove, Flash Express, J&T), and personally handling every customer interaction. I'm also an active TikTok affiliate, promoting products I personally vet and believe in.
Previously, as a three-time top distributor and later Franchisee Owner at Chapes Keto Cakes, I managed inventory, sales, promotions, staff, and supplier relationships, while also running affiliate and influencer-style marketing through food vloggers.
I'm proficient in Shopify, Meta Business Suite, Instagram,TikTok Shop Seller Center, Shopee Seller Center, GrabMerchant, Loyverse POS, Canva, CapCut, Google Workspace, Microsoft Office, Meta Ads, Zoom, and AI tools like ChatGPT and Claude.
I hold a Bachelor of Science in Information Technology (AMA Computer University) and scored 66/100 (C1 Advanced) on the EF SET English Test.
I'm detail-oriented, reliable, and proactive — someone who doesn't just wait to be told what to do, but looks for ways to improve the customer experience and grow the business.
