Customer Service & Virtual Assistant Professional with 10 years of experience delivering high-quality support to US and Australian clients. Specialized in voice and email support, technical assistance, and managing external stakeholder communications in fast-paced remote environments. Proven track record of enhancing customer satisfaction and resolving complex inquiries through articulate verbal communication and professional email correspondence. Tech-savvy and proficient in CRM systems, Google Workspace, and Microsoft Office, with extensive expertise in insurance verification and data management. A proactive problem-solver dedicated to client success, currently expanding skills in marketing automation, lead generation, and sales funnels using GoHighLevel and -----------.
