I am a customer service professional with 6 years of BPO experience across sales, financial, and healthcare accounts. Throughout my career, I have consistently delivered excellent customer experiences while maintaining high performance standards.
In addition to frontline customer support, I have served as a Subject Matter Expert for 2 years and a Program Coordinator for 1 year, where I supported team development, coached agents, managed processes, and helped improve operational performance. I am also TELUS Leadership Certified, demonstrating my commitment to leadership, teamwork, and continuous improvement.
As a worker, I want to be known as dependable, proactive, and results-driven. I take pride in my strong communication skills, attention to detail, and ability to solve problems efficiently. I am committed to delivering quality work, supporting team success, and building positive relationships with clients and colleagues.
