ESL Tutor & QA Specialist | Customer Operations & Dispute Resolution | Lean Six Sigma Yellow Belt
Connecting people, resolving complex challenges, and empowering communication.
With a versatile background spanning ESL instruction, high-stakes customer ops, and quality assurance, I specialize in turning friction into clarity. Whether I’m guiding language learners toward fluency, resolving complex guest disputes, or evaluating team performance to optimize workflows, my focus remains the same: clear communication and high-quality results.
Core Strengths:
- Education & EdTech Support: English Language Instruction, Quality Monitoring, Tutor Onboarding, & LMS Support.
- Customer Operations & Mediation: High-Volume Case Management, Conflict Resolution, & Financial Account Negotiation.
- Process Improvement: Lean Six Sigma Yellow Belt Certified with a track record of streamlining onboarding and service quality.
Open to opportunities in ESL/EdTech Operations, Quality Assurance, Customer Success, and Team Support. Let’s connect!
