I am a dedicated and results-driven customer service and operations professional with over 7 years of experience in the BPO industry. Throughout my career, I have progressed from Customer Service Representative to Subject Matter Expert and Team Leader, giving me a strong foundation in customer support, leadership, coaching, quality assurance, performance management, and operational excellence.
I have successfully led teams across e-commerce, sales, healthcare, and financial accounts, consistently driving KPI achievement, improving customer satisfaction, and developing high-performing agents through coaching and training. My experience also includes handling escalations, process improvement, performance analysis, reporting, workforce coordination, and ensuring compliance with company standards.
I am highly organized, detail-oriented, and adaptable to fast-paced environments. Whether it's managing teams, supporting customers, overseeing operations, or handling administrative tasks, I take pride in delivering quality work with professionalism and efficiency.
If you're looking for someone with extensive experience who can quickly adapt, take ownership, and contribute to your business from day one, I'd be excited to be part of your team.
