Hi! Thanks for stopping by my profile.
I have over 3 years of experience supporting healthcare providers and members in the U.S. healthcare industry. Most of my experience has been on the insurance side, helping providers with claims and claim status, eligibility and benefits, prior authorization and referral requirements, billing inquiries, appeals and denials, and other account-related concerns.
I also had the opportunity to support pharmacy members with prescription refills, order status, medication delivery, and OTC benefits.
I’m used to working with healthcare systems, reviewing account information carefully, documenting calls and updates, and following Medicare guidelines, HIPAA, and company policies. I’ve worked with tools such as Genesys, CAS, CRM, Microsoft Outlook, Teams, Word, and Excel.
If you’re looking for someone who already understands the day-to-day work behind U.S. healthcare support, I’d be happy to bring that experience to your team. I’m also open to learning your process and any tools or systems you use.
Feel free to send me a message. I’d be happy to talk about how I can help.
-Mary Grace
