Hi there! I'm Cath, thanks for checking out my profile.
I'm a Virtual Assistant for 5 years now, handling the operational side of things so executives and teams don't have to. Along the way I've supported my clients as a project manager, travel desk support and a customer success manager. I also started weaving AI agents into our everyday workflows. I've supported executives at a Wedding Company, Bosch Power Tools, Philo TV, and more.
Before that, I spent 10 years in the BPO/call center industry. Starting on the frontline handling calls, chats, and emails, then work my way up to escalations, subject matter expert, coach and then acting team lead for companies like AMEX, Bet365, Optum, and Macy's.
Here's what I bring:
• Admin support: manage calendars, inboxes, travel, research, meeting prep, and project management
• Customer support: email, chat, and call support, plus SOP writing and escalation handling so problems get solved once, not over and over
• Marketing: social media management, video editing and grow your social presence
• Web design: build, troubleshoot and optimize for SEO
• Funnel builds: sales funnels designed to convert, connected straight to your CRM
I'm highly organized, persuasive, and dependable. I’m also proactive, adaptable, and committed to delivering results while providing excellent support.
Verified
