Results-driven Associate Manager with over 7 years of experience in healthcare customer service, operations management, and leadership within the BPO industry. Proven track record of leading high-performing teams, improving operational efficiency, and delivering exceptional customer and client experiences. Experienced in workforce planning, performance management, healthcare claims and benefits, medical billing, and client relationship management. Recognized for developing future leaders, driving continuous process improvements, and consistently exceeding business objectives in fast-paced, client-focused environments.
