US Healthcare CSR| Benefits & Eligibility Verification|Claims & Prior Auth|BPO-Trained | HIPAA-Certified

The BPO-to-Healthcare VA Transition

Hi! I'm a Healthcare Customer Service Professional with BPO experience, now specializing as a US Healthcare Virtual Assistant.
I handled Provider Services for Harvard Pilgrim Healthcare. I assisted US providers and patients with claims, prior authorizations, benefits verification, and coverage inquiries.

I'm used to fast typing, multitasking, resolving complex issues, and following strict HIPAA and QA standards.

What I can do for your practice/clinic:

Insurance & Benefits Verification: Verify patient eligibility, copays, deductibles, and coverage via Availity and payer portals.

Prior Authorization Support: Submit and follow up on PAs for procedures, meds, and referrals. Handle fax, calls, and portals like Cover-----------ds.

Claims Support: Check claim status, post payments, handle denials, and explain EOBs.

Tools: Nice, EHR systems, Cover-----------ds, Office Ally, Google Workspace, Zoom.

Reliability: HIPAA-trained, BPO-trained in confidentiality, accuracy, and meeting KPIs.

Flexible: Available for US time zones, weekends, and holidays

Even though I'm new to freelancing, I bring healthcare BPO discipline and a strong work ethic. I'm a fast learner with knowledge of CPT Codes, medical terminology, and US insurance processes. I'm ready to help your practice run smoothly.

Let's talk about how I can support your clinic and patients!