I am a dedicated and customer-focused professional with almost 4 years of experience in customer service and 3 years of experience as an Insurance Virtual Assistant. I have experience working with California Personal Insurance policies, handling quote requests, policy changes, renewals, cancellations, billing concerns, inbox management, and client inquiries. I also have BPO experience as a Customer Service Representative for T-Mobile, Lexington Law Firm, and Aptive Pest Control, where I developed strong communication, problem-solving, and customer service skills.
I am highly adaptable, detail-oriented, and comfortable working independently or as part of a team. I am eager to bring my experience and skills to a company where I can contribute, grow, and provide excellent service to clients.
