Dedicated and customer-focused professional with extensive BPO experience in customer support, escalations, technical assistance, service fulfillment, and back-office operations. Experienced in handling complex customer concerns, resolving technical and billing issues, managing high-volume cases, and ensuring timely and accurate resolutions. Recognized for strong communication, problem-solving, attention to detail, and the ability to remain calm and professional in challenging situations. Adaptable, dependable, and committed to delivering positive customer experiences while supporting team and business goals.
