I am a reliable Customer Support Specialist with over 7 years of experience handling email and chat support, customer issue resolution, and backend support tasks for online businesses.
My background includes working with Gorgias, EngageBay, Meta Business Suite, and various CRMs to manage customer inquiries, respond to emails professionally, and resolve concerns efficiently—especially escalations and negative feedback. I have experience reaching out to customers to address issues, clarify concerns, and improve overall satisfaction.
In addition to customer support, I have worked as a General Virtual Assistant, handling tasks such as content research, basic email marketing, WordPress updates, replying to app reviews, and coordinating with freelancers. I’m comfortable using AI tools to improve response quality, assist with translations, and speed up workflows while maintaining a human, empathetic tone.
I’m detail-oriented, organized, and confident working independently. While I have call center experience, I am currently seeking non-voice roles where I can focus on email and chat support, ticket management, and customer retention.
What I can help you with:Email & Chat customer support
Ticket handling and follow-ups
CRM management (Gorgias, EngageBay)
Responding to reviews and customer feedback
Basic email campaigns and customer outreach
WordPress updates and support tasks
I value clear communication, fast turnaround, and customer-first solutions—and I bring those into every task I handle.
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