Hi, I’m Richard!
I am a detail-oriented Travel Operations & Administrative Specialist with over 4 years of experience supporting international accounts, high-touch client operations, and back-office logistics.
My primary expertise lies in Sabre GDS, where I handle end-to-end travel management, including flight bookings, complex itinerary adjustments, ticket reissues, and precise line-item tax and refund calculations.
Alongside my travel background, I have extensive experience in high-volume data operations, LTL freight track-and-trace, and enterprise software platforms. Whether managing client inquiries, auditing database records, or documenting operational SOPs, my focus is always on structural accuracy, speed, and dependable remote communication.
Core Proficiencies & Systems:
GDS & Travel Platforms: Sabre GDS (Ticketing, Reissues, Tax & Refund Calculations)
Enterprise CRMs: Salesforce, Microsoft Dynamics 365, Oracle Siebel
Productivity Tools: Google Workspace (Docs, Sheets, Drive), Microsoft Office Suite
Key Competencies: High-Volume Data Entry & Auditing, Client Email & Chat Support, Roster/Schedule Administration, SOP Creation, and Complex Discrepancy Tracking
I am fully equipped with a reliable home office setup, high-speed internet, and a backup power solution. I am ready to support your business during US, Australian, or European time zones.
Let's discuss how I can bring immediate value and reliable operational support to your team!
