Senior Operations & Technical Specialist with 15+ years of experience in technical support, data analytics, and workflow automation.
I don't just assist with day-to-day operations—I optimize them. Combining deep technical support experience with modern AI tools ("vibe coding"), data analytics, and Google Apps Script, I build practical tools that reduce operational costs, eliminate tedious manual work, and improve team productivity.
Whether you need someone to manage technical workflows, create custom tracking dashboards, generate AI media. I bring both high-level operational leadership and hands-on technical execution.
Key Capabilities & Achievements, Custom Automation & Tool Building:
Developed multiple custom Google Apps Script tools that directly improved agent Average Handle Time (AHT) and Quality Assurance (QA) metrics. Built operational systems for Time-in-Motion tracking and Overtime (OT) management.
AI & "Vibe Coding" Integration:
Proficient in leveraging LLMs (Gemini, Claude) and automation platforms (n8n) to write scripts, build rapid prototypes, and streamline business processes.
Data Analytics & Reporting: Advanced skills in Google Sheets, Looker Studio, SQL, Microsoft Excel, and Google PLX to turn raw data into executive reports and root-cause analyses.
Technical Support & SME Leadership:
15+ years in tier-2/3 support escalations, reviewing Knowledge Base documentation, and onboarding/upskilling new Subject Matter Experts (SMEs).
AI Content & Graphic Design:
Experienced in producing visual assets using Canva, Photoshop, CapCut, and AI video generators (Google Flow).
Current Status:
Open for Part-Time roles (with full capacity to transition into a Full-Time role for the right long-term partnership).
