With over six years of experience in IT support and AI training, I have developed strong technical expertise and problem-solving skills that align well with this role.
In the AI field, I worked as an AI Trainer and Annotator at Appen Services Philippines, where I trained AI models for computer vision, particularly for self-driving cars. I specialized in image and video annotation, using tools such as Bounding Boxes, Segmentation, and LiDAR to enhance AI accuracy.
In IT support, I worked as an L1 Service Desk Analyst at Atos, managing i----------- resolution, remote desktop support, virtual machine setup, and troubleshooting hardware/software issues. I utilized tools such as ServiceNow for ticketing, Active Directory for user management, MSRA for remote support, and SCCM for application installation and configuration. Additionally, as a Real-Time Analyst, I specialized in SLA monitoring, workload forecasting, and schedule management to optimize operational efficiency.
I am highly adaptable, detail-oriented, and comfortable working across different time zones. My combined expertise in IT administration, AI data processing, and technical troubleshooting makes me a strong candidate for this role. I would welcome the opportunity to further discuss how my skills can contribute to your team’s success.
