I’m a Design graduate specializing in Service Design, with experience in customer research, qualitative research, customer experience, and service improvement. I help businesses understand their customers, identify pain points, and turn research findings into clear, practical recommendations.
My skills include:
Customer & qualitative research
Market & competitor research
Customer journey mapping
Service blueprinting
Personas and stakeholder research
Research analysis and presentations
Customer experience strategy
Canva, Figma, Miro, Adobe Creative Suite, Microsoft Office & Google Workspace
I’m detail-oriented, organized, curious, and comfortable working independently or with different stakeholders. I’m also experienced in coordinating projects and presenting complex information in a clear and engaging way.
I’m open to research, customer experience, service design, market research, and research/administrative support opportunities, including both project-based and long-term work.
