Results-driven Operations and Customer Experience Leader with over 17 years of progressive experience in customer service, operations management, quality assurance, sales operations, and people leadership within the BPO industry.
Experienced in leading cross-functional teams, streamlining operational processes, managing stakeholder relationships, coordinating projects, and driving business performance across global telecommunications and financial accounts.
Recognized for delivering operational excellence through effective coaching, process improvement, KPI management, workforce coordination, reporting, and executive-level support. Highly organized, detail-oriented, and proficient in remote collaboration using modern productivity and communication tools. Seeking a remote opportunity where I can contribute my expertise in operations, administration, and leadership while supporting organizational growth.
