Hi! I'm John Angelo E. Lanceta, a Customer Support Specialist and Administrative Virtual Assistant with over two years of experience in customer service, sales support, and administrative operations.
I have experience handling customer inquiries, billing and account concerns, CRM management, data entry, documentation, and sales support in fast-paced environments. I also completed my internship in the travel industry, where I assisted with flight and hotel bookings, visa assistance, travel documentation, and client coordination. In addition, I create social media graphics using Canva and edit short-form videos using CapCut. My experience covers customer support, administrative tasks, travel operations, and content creation.
What I Can Do
Customer Support (Phone & Email)
Billing & Account Support
Customer Inquiry Resolution
Sales Support & Upselling
Data Entry & Documentation
Internet Research
CRM Management
Travel Bookings & Reservations
Visa Assistance
Canva Graphic Design
Short-form Video Editing (CapCut)
Tools & Software
CRM Systems
Avaya
iCARE / QuickView
CST
Grand Central
Microsoft Office
Google Workspace
Outlook
Microsoft Teams
Slack
Canva
CapCut
I'm committed to providing reliable support, maintaining clear communication, and delivering quality work. I'm always open to learning new tools and processes to better support my clients.
